Shipping policy

This English translation is provided for convenience. In case of any discrepancy, the French version prevails.

Where do we deliver?

France, Belgium, Spain, Italy, Germany, the Netherlands, Portugal, Finland and Sweden.

Morocco: delivery to Casablanca only, for the Discovery Box and The Master's Selection. For another city in Morocco, message us on WhatsApp at +33 7 81 81 40 53 before ordering: we will tell you the delivery cost.

Carriers and costs

Your parcels are shipped via Boxtal, usually by Chronopost or Mondial Relay, to your home or to a pickup point. Delivery costs are shown before payment. Delivery to a pickup point is free from €28 in France, Belgium, Spain, Italy, Germany, the Netherlands and Portugal.

Delivery times

Orders are shipped within 48 business hours. Estimated delivery times: 4 to 7 business days in France, 6 to 7 business days in Europe.

On receipt: check your parcel

Please check the condition of your parcel when you receive it. If it is visibly damaged, you can refuse it or note your reservations with the delivery driver or the pickup point.

Damaged parcel or missing item: please write to us within 3 days of receipt, with photos of the parcel and the products concerned. This allows us to open a claim quickly with the carrier, which imposes very short deadlines. This deadline does not reduce your rights in any way: a damaged or missing product remains covered by the legal guarantee of conformity, and we will replace or refund it.

Parcel not collected

If the parcel is not collected within the time set by the carrier (on average 5 business days), it is returned to us. We will then contact you to arrange a new shipment or a refund. In this case, delivery and return costs remain payable by you and are deducted from the refund. If the products come back to us damaged, a deduction corresponding to their condition may be applied.