Refund policy
This English translation is provided for convenience. In case of any discrepancy, the French version prevails.
At La Centrale du Thé, you benefit from three separate protections. Here they are, from the simplest to the most generous.
1. Your right of withdrawal (14 days, no reason needed)
You have 14 days from receipt to change your mind, without having to give a reason, for any product whose sealed packaging has not been opened. You return the product at your own expense; we refund the price and the original delivery costs (standard delivery). Details and form: article 8 of our terms of sale.
2. Our “Satisfied or your money back” guarantee
In addition to this legal right, our products proudly carry the “Satisfied or your money back” guarantee.
We can refund a product even if it has been opened (no more than one tenth of the total weight used), provided that:
- it is your first purchase of this product;
- the request is made within 14 days of receipt;
- you can tell us why you are not satisfied.
Return costs are deducted from the refund: for example, for the Discovery Box, €6 for France and €8 outside France.
This commercial guarantee is in addition to your legal rights; it does not replace them.
3. Damaged, defective or non-conforming product
If a product arrives damaged or does not match your order, it is covered by the legal guarantee of conformity (2 years): we replace or refund it at no cost to you. See article 10 of our terms of sale and our Shipping page.
How to make a request
Before any return, contact us:
- by email: contact@lacentraleduthe.com
- by WhatsApp: +33 7 81 81 40 53
Give your order number and the product(s) concerned. We will reply with the steps to follow and the return address.
Refund time
The refund is made to the payment method used for the order, no later than 14 days after your withdrawal request, or after your request under the “Satisfied or your money back” guarantee has been approved. We may wait until we receive the returned product (or proof that it has been sent) before refunding.
