Terms of sale
This English translation is provided for convenience. In case of any discrepancy, the French version prevails.
Article 1. Seller
These general terms of sale (“Terms”) are offered by LA CENTRALE DU THE, a SARL with share capital of €155,200, registered with the Marseille Trade and Companies Register under no. 798 730 560, whose registered office is at Parc Lavoisier, 99 avenue Ibrahim Ali, 13015 Marseille, France (VAT: FR13 798730560). Contact: contact@lacentraleduthe.com — +33 7 81 81 40 53 (phone and WhatsApp).
Article 2. Scope
These Terms apply to all sales concluded on the website www.lacentraleduthe.com (the “Site”) between LA CENTRALE DU THE and any natural person acting as a consumer (the “Customer”). Sales to businesses (trade area) are subject to separately agreed terms. The Customer accepts these Terms by ticking the box provided before confirming the order. The applicable Terms are those in force on the day of the order; they can be saved and printed.
Article 3. Products
The products offered (teas, gift boxes, accessories) are described on their product pages with their essential characteristics. Photographs are as accurate as possible but are not contractual. Offers are valid while stocks last. If a product becomes unavailable after the order, the Customer is informed and refunded without delay for the amounts paid for that product.
Article 4. Prices
Prices are shown in euros, including all taxes, excluding delivery costs. Delivery costs are shown before the order is confirmed; delivery to a pickup point is free from €28 in France, Belgium, Spain, Italy, Germany, the Netherlands and Portugal. The applicable price is the one displayed at the time of the order.
Article 5. Order
The Customer can order with or without a customer account. They select their products, check the contents of their cart, choose the delivery method, enter their details, read these Terms and confirm the order by clicking the payment button. A confirmation email summarising the order is then sent. The sale is concluded once payment is confirmed.
Article 6. Payment
Payment is due on ordering and is made by bank card, PayPal, Apple Pay or Google Pay, via secure payment platforms. LA CENTRALE DU THE never has access to full card numbers. If payment is refused, the order is cancelled.
Article 7. Delivery
Delivery area: France, Belgium, Spain, Italy, Germany, the Netherlands, Portugal, Finland and Sweden. In Morocco, delivery is to Casablanca only, for the Discovery Box and The Master's Selection; for another city in Morocco, the Customer contacts us on WhatsApp at +33 7 81 81 40 53 before ordering to find out the delivery cost.
Carriers: parcels are shipped via the Boxtal platform, usually by Chronopost or Mondial Relay, to the Customer's home or to a pickup point, as chosen by the Customer.
Delivery times: orders are shipped within 48 business hours. Indicative delivery times are 4 to 7 business days in France and 6 to 7 business days in Europe. Failing any indication, delivery takes place no later than 30 days after the order. In the event of delay, the Customer may, after asking us to deliver within a reasonable additional period that has not been met, terminate the contract and be refunded (articles L. 216-1 to L. 216-7 of the French Consumer Code).
Receipt: the risk of loss or damage to the products passes to the Customer when they take physical possession of them (article L. 216-4). We invite the Customer to check the condition of the parcel on receipt and, if it is visibly damaged, to refuse it or note reservations with the delivery driver or pickup point. So that we can act quickly with the carrier, please report any damaged parcel or missing item within 3 days of receipt, with photos. This deadline does not reduce your rights under the legal guarantees in any way (article 10).
Parcel not collected: a parcel not collected within the time set by the carrier is returned to us. We then contact the Customer to arrange a new shipment (at their expense) or a refund of the products.
Article 8. Right of withdrawal
In accordance with articles L. 221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of the products to withdraw, without having to give a reason.
How to do it: the Customer informs us of their decision by an unambiguous statement, by email to contact@lacentraleduthe.com or using the form in the appendix. They then return the products, at their own expense, no later than 14 days after informing us, to: LA CENTRALE DU THE, Parc Lavoisier, 99 avenue Ibrahim Ali, 13015 Marseille, France.
Refund: we refund all amounts paid, including the original delivery costs (up to the cheapest standard delivery method offered), no later than 14 days after being informed of the withdrawal. We may withhold the refund until we receive the products or proof that they have been sent. The refund is made using the same payment method as the order. Return costs remain payable by the Customer.
Exception: in accordance with article L. 221-28, 5°, the right of withdrawal does not apply to food products whose sealed packaging has been opened after delivery and which cannot be returned for reasons of hygiene or health protection. For these products, our commercial “Satisfied or your money back” guarantee (article 9) may apply.
Article 9. Commercial “Satisfied or your money back” guarantee
In addition to the legal rights above, LA CENTRALE DU THE offers a commercial “Satisfied or your money back” guarantee, including on an opened product, under the conditions described on the Returns and refunds page. This guarantee does not replace the right of withdrawal or the legal guarantees of conformity and against hidden defects, which apply independently of it.
Article 10. Legal guarantees
The Customer benefits from the legal guarantee of conformity (articles L. 217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), under the conditions summarised below.
Legal notice box (appendix to article D. 211-2 of the French Consumer Code; courtesy translation of the official text)
The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared.
Where the contract of sale provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
The legal guarantee of conformity obliges the professional, where applicable, to provide all updates needed to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer asks for the goods to be repaired but the seller imposes a replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement takes place after a period of thirty days;
3° The repair or replacement causes major inconvenience to the consumer, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to ask for repair or replacement first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee until the goods are returned in working order.
The rights above result from articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the application of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in exchange for returning the goods.
For any request, the Customer contacts us at contact@lacentraleduthe.com or by WhatsApp on +33 7 81 81 40 53.
Article 11. Retention of title
The products remain the property of LA CENTRALE DU THE until the price has been paid in full.
Article 12. Liability
LA CENTRALE DU THE is responsible for the proper performance of the distance contract, except in the event of fault by the Customer, an unforeseeable and insurmountable act of a third party, or force majeure. The preparation advice given on the Site is for guidance only.
Article 13. Personal data
The Customer's data is processed in accordance with our privacy policy and the “Personal data and cookies” section of the legal notice.
Article 14. Customer service and complaints
For any question or complaint: contact@lacentraleduthe.com or WhatsApp on +33 7 81 81 40 53. We do our best to reply within 48 business hours.
Article 15. Consumer mediation
In accordance with articles L. 612-1 et seq. of the French Consumer Code, in the event of a dispute not resolved after a written complaint to our customer service, the Customer may use a consumer mediator free of charge, within one year of the complaint. Mediator being appointed: their details will be given here. In the meantime, any complaint can be sent to our customer service (article 14).
Article 16. Applicable law and disputes
These Terms are governed by French law. In the event of a dispute, the Customer may bring the matter, at their choice, before the court of the place where they lived when the contract was concluded or when the harmful event occurred, or any other competent court under ordinary rules. These provisions do not deprive a Customer residing in another European Union country of the protection afforded by the mandatory rules of their country of residence.
Appendix — Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To LA CENTRALE DU THE, Parc Lavoisier, 99 avenue Ibrahim Ali, 13015 Marseille, France — contact@lacentraleduthe.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Order number:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
